We typically ship your order for in-stock items within 24 hours by the best method available. Typically, orders for in-stock items that are placed by noon ship that same day. Standard transit times are 3-5 business days, except for the west coast which is 5-7 business days.
If any item is temporarily out of stock, which does not happen often, we will ship your order (minus what is back-ordered) right away. We will notify you and ship the back-ordered item automatically as quickly as possible.
We always try to package all of our shipments to reduce shipping costs, but items over 100 lbs, or that are over 48" long are charged as "Oversized" by UPS, FedEx and other delivery services so there may be additional fees for these items.
Many items we sell are custom-made by us or for us, such as trailer rigs, exhaust kits, HoseTrack reels, and Black Knight equipment. Those items are sometimes available immediately, but generally may be delayed for as much as 10-15 business days before they can be shipped. Please understand that we are a small business with one-of-a-kind designs and we cater to a niche customer base. Delays are to be expected for specialty items.
Some of the items we send to you are actually sent directly to you by the manufacturer. We maintain a stock of Thousands of items, but do not stock all of the items found on our online store in our physical inventory.
We do not require you to sign for 80% of the shipments we send for your convenience and because it saves you money. That means it is your responsibility to make sure your delivery information is completely up to date when you call in an order or place it online. We ship to the address that you entered online, or asked us to file for you, and we are not responsible if you fail to inform us of a change in delivery address at the time of your order.
Any "free freight" offer is limited to certain products, quantities, and may have other limits. It always excludes Pressure-Pro equipment, trailers and tanks. Free freight, if offered, is available for ground shipments only to commercial addresses in the lower 48 states (to web store shoppers only). Any free freight offer does not include express delivery, delivery notification, lift-gate services, residential delivery, or any other additional-charge services. Please note that any additional services requested will be charged accordingly. There will be an automatic $35 residential delivery fee for all Free Freight shipments that ship by truck (large or very heavy items) to a residential address (any address identified as such by our shipping software). There is no residential delivery charge if the shipment goes "Ground" (i.e. FedEx or UPS). We reserve the right to select how we ship any order.
A commercial address is one where there is an operating business with someone capable of receiving goods always there between 8am and 5pm, Monday through Friday. Simply because you operate your business from your home does not make your home a commercial address. If you don't have a commercial address, you might have a friend or associate with one. You might be able to ship to your friend's address with their cooperation.
If you do not have a commercial address for receiving the goods, or if you require lift-gate service, just let us know when you order. We will bill you a minor amount for any extra-charge services and call you for your approval of those charges before we bill them. We reserve the right to choose the carrier for which we use to ship your order. Please check your email for tracking information to determine which carrier was used.
Please note: orders of sufficient size and weight are shipped via truck line. Shipments of this nature require you to be available to receive the item(s). Any truck shipment to a residential address (as identified by our shipping software) will be subject to a Residential Delivery Fee of $35. This fee will be charged separately.
If you are getting a shipment via truck line, most drivers expect you to unload the item from the tailgate of the truck. If you do not have forklift equipment, you would be wise to request lift-gate service. There may be an extra charge for this.
If you have any questions about shipping or other policies, please let us know right away!